Support

Contact the team

Email hello@birdigolf.uk. You can contact us without installing the app or signing in.

For an app problem, include your device model, Android or iOS version, Birdi version, what you expected to happen and what happened instead. Include a screenshot only if helpful, with private information removed.

Never send passwords, sign-in codes, card details or bank credentials. General support response and resolution times are not guaranteed; this does not affect statutory deadlines for privacy requests.

Report a safety or content concern

Open the person’s profile, tap the options button and choose Report user. Select a reason, including Inappropriate content where relevant, and use the additional details to identify the club, game, message or post involved. Include a link or approximate date and time if available.

The report is stored and emailed to the Birdi team. Reporting does not automatically notify or block the reported user. You can separately choose Block user to stop personal messages, follows and game requests. Shared chats, clubs and confirmed games remain available; club administrators can separately ban users from their club.

If you cannot report in the app, or need help with a club administrator or a moderation decision, email hello@birdigolf.uk. Do not send copies of illegal sexual material or unnecessarily expose someone else’s personal information. Read the privacy policy for report retention and deletion.

This is not an emergency service; contact the appropriate emergency service if someone is in immediate danger.

Privacy and account requests

For deletion, use the instructions on Delete account. For access, correction, objections or other privacy requests, email the team and see the privacy policy.

To stop receiving beta-access correspondence or ask us to remove a website enquiry, email from the address you used to contact us.

A problem with a Pot payment

Contact the organiser who supplied the payment link and the external payment provider. Birdi tracks the group expense and manually entered statuses; it cannot confirm, reverse or refund a payment made through that provider.