Delete your Birdi account

Request deletion without the app

Email an account-deletion request to hello@birdigolf.uk. If the link does not open your email application, send an email to that address with the subject “Birdi account deletion request”.

Send from your account email where possible, include your username and ask for your account and associated data to be deleted. If you cannot access that email, let us know. We may need to verify ownership.

You do not need to reinstall Birdi. Requests are handled by the team. Never send passwords, sign-in codes or payment credentials.

Delete through the app

1. Sign in to Birdi and open My Profile.
2. Open Settings and scroll to Delete account.
3. Read the explanation, then confirm Delete account.

If you cannot complete deletion, contact hello@birdigolf.uk for help.

Uninstalling Birdi or signing out does not delete your account.

What happens to your information

Account access is disabled. Profile details, your custom avatar, sign-in records and eligible membership and activity records are removed or replaced.

What can remain

Historical messages, posts, images, scores and related records can remain and may still identify you. Safety reports and related support emails are not automatically removed by account deletion and need a separate review.

Our retention policy is to review reports and enquiries at closure and monthly while retained, deleting unnecessary information and recording a reason and next review date for anything kept. Other historical-content retention rules and the operation of these review and deletion processes still need to be verified before this notice is finalised.

Scheduled production backup copies expire after 90 days. This is a backup-expiry period, not a promise that all live records, emails or provider copies are deleted within 90 days of your request.

Your account-deletion request covers associated personal information, including reports and enquiries. Identifying particular retained content, a beta signup or an enquiry helps us locate it; you do not need to submit a separate request for each item. See the privacy policy’s retention section.

Timing and confirmation

Deletion is not immediate. For progress or completion confirmation, email hello@birdigolf.uk. Completion times are awaiting confirmation for the final notice.